Cloud Based Asset Management System is implemented for
Customer Relationship Management (CRM) System is the
CRM system is the systematic care of the relationship between the department(s) and their different Customer or stakeholders like other departments, Government agencies, Vendors and Citizens.
It involves using information technology to organize, automate, and synchronize processes, services and technical support.
It is often seen as a key element in delivering smooth inter-departmental relationship through which the department can provide better citizen centric services.
It deals with
Capacity building encompasses the country’s human, scientific, technological, organizational, institutional and resource capabilities.
Capacity Building is much more than training and includes the following
The Digital Archives of Tamil Nadu (DigiArchives) is an initiative of Tamil Nadu e-Governance Agency (TNeGA). It provides a platform to aggregate and provide the archived artifacts that are available with the different Departments in the State in digital format, neatly organized as archives with customized categories, sorted by Year, with keywords to easily search and view / download the artifacts with secure access.The project is hosted on state-of-the-art infrastructure to support multi-tenancy for more Departments to publish their archives and for people to access them with ease.
The Application has ready to launch ,and it has been access through, https://digiarchives.tn.gov.in
In line with the vision of Digital India, Ministry of Electronics and Information technology (GoI) has envisaged the Pilot of Digital Village with a view to showcase the transformation that Digital India Programme can bring about, to different stakeholders like Departments of Union Government, State Governments, Private Telecom Players, other corporate service providers and citizens especially living in the rural areas.
Digital Village pilot intends to provide a platform for availability of services such as tele-medicine, tele-education, LED lighting and WiFi hotspot, skill development to the people at the Gram Panchayat level in select blocks across various states and UTs. This project moves away from the traditional approach of e-Governance projects (that focused on creating infrastructure) and adopts a service based approach for pilot of the Digital Village and will be launched across 30 States and UTs.
The key sub components under Digital Village Pilot Project are:
Digital Village is envisaged to be rolled out Pan India in two stages namely:
Given this context, the pilot project aims at the following:
The services under Digital Village will reach to the rural areas as benefits. They are as follows:
Majority of rural population does not have access to basic medical facilities at village level. Even those villages having Primary Health Centres (PHCs) are not able to provide proper services due to lack of doctors or paramedical staffs. Although, with proper and early diagnostics many of the diseases could be cured, however due to lack of proper basic medical facility the disease goes unnoticed till thr problem aggravates. This result in suffering for the patient, heavy financial burden for the family and might also increases the mortality rate. In view of the above, Tele Medicine services is envisaged under Digital Village. Under this service, a group of Primary Health Centres (PHCs) shall be parented to a lead hospital, which shall be a hospital of repute at block, district or state/ UT level. The local medical/ paramedical staff at PHC shall interact with the doctors at lead hospital using Tele Medicine solutions. The staff at PHC shall help the lead hospital doctor during the diagnosis and consultation process. Various consultation sessions pertaining to different fields of medicine shall be rendered under the Tele Medicine service.
Rural India has deficiency of good teachers/ availability of teachers. This deficiency becomes critical in some subjects like science, mathematics, English etc. In addition to the above, due to the limited exposure of the teachers to the various higher education and career opportunities available in conventional and non conventional fields, they are not able to guide the students towards higher education and career goals. In view of this, Digital Villages are envisaged to have Tele Education Services. Under this service, a group of rural schools shall be parented to a lead school. The lead school shall be a government school reputed for quality education delivery at block, district or state/UT level. However, the lead school can also be a private school but this will require the approval from the respective state/UT government.
There will be a LED tower setup installed at common location in a Gram Panchayat. It would be used to provide free lighting at the common location for a period of 4-5 hours in a day (during the evening time). It will also host a display borad that would be used for disseminating important information which may be related to various initiatives under Government schemes, informative messages cadering to different age- groups of people etc.
As part of the initiative of digitally empowering the citizens, free access to internet would be provided to the residents for a period of 30 minutes per user per day post authentication etc. However access to government sites like e-District etc would be provided for a longer period (proposed at 4-5 hours, over and above the free internet access time).
The VC and other infrastructure facilities available in resource Centres shall be used for providing skill development training, holding information sharing sessions and organizing interactive sessions with experts, government officers etc. Skill development training in a structured manner can be provided by holding regular sessions in person or over the VC facility. In addition, interactive sessions with experts can be arranged for farmers, cattle rearing etc. It will help in dissemination of information to other villages about any disease related to crops, cattle etc, spreading in the region. This will also facilitate proactive government measures to prevent/contain an outbreak. In addition to the government, social support groups etc can use the facilities at RCs to disseminate information on various topics including social awareness. The above mentioned services are indicative in nature and hence many more innovative uses/services can be explored while leveraging on the IT enables Resource Centres.
In the Present Scenario of increase in Cyber attacks throughout the world, the Government of Tamil Nadu has initiated the security audit of all the Government Departments Websites and Information Technology Applications to protect from Defacement and Hacking. Information Technology being an integral part of government, any detrimental effects to the system could come to a fast and grinding halt, unable to function on almost any government level, thereby makes the need for IT Security Audit being significant.
The IT Security Auditing of websites and IT applications for first time is conducted by the Indian Computer Emergency Response Team (CERT-In) empanelled auditors in accordance with the applicable guidelines and standards as specified by CERT-In/STQC (Standardization, Testing and Quality Certification). TNeGA has empanelled 7 IT Security organizations as follows.
Aadhaar enrollment through Permanent Enrollment Centres: