Common Service Centres

District e-Governance Societies

The Common Service Centre Project is IT enabled Government Services should be accessible to the common man in his/her village, through efficient, transparent, reliable and affordable means. Implemented under the National e-Governance Plan (NeGP), the Common Services Centers (CSCs) are ICT enabled front end service delivery points at the village level for delivery of Government, Financial, Social and Private Sector services in the areas of agriculture, education, banking, utility payments, etc.


CSC scheme consisting of the CSC operator (called Village Level Entrepreneur or VLE); the Service Centre Agency (SCA), that will be responsible for a division of CSCs; and a State Designated Agency (SDA) identified by the State Government responsible for managing the implementation in the entire State.


Tamil Nadu was one of the pilot States identified by the GoI for the implementation of e-District project and the Tamil Nadu eGovernance Agency (TNeGA) has been designated as “State Designated Agency (SDA)” by MeiTY/ GoTN for implementing the State wide roll-out of e-District project through the Common Service Centres (CSCs). The CSCs run by various agencies are being monitored by TNeGA.


The scope of the program is to cover maximum Government services and provide all high quality and cost effective e-Governance services under one umbrella through the use of ICT.

A highlight of the CSCs is that it will offer web-enabled e-Governance services in rural areas, including application forms, certificates, and utility payments such as electricity, telephone and water bills.

Benefits

  • One stop solution for various G2C and B2C services.
  • Citizen can avail all the Services at their doorstep.
  • Citizen can monitor their application status at any point of time.
  • The time taken to deliver the services is drastically reduced from 15 days to 2 days.
  • The CSC programme provides employment opportunity to Village Level Entrepreneurs (VLEs), lucrative business to People’s organizations such as PACCS, VPRCs, IFAD and PSUs such as TACTV.

Delivery Channels

TACTV

Tamil Nadu Arasu Cable TV Corporation

ELCOT

Electronics Corporation of Tamil Nadu Limited

PACCS

Primary Agriculture Cooperative Credit Society

VPRC

Village Poverty Reduction Committee

IFAD

International Fund for Agricultural Development

VLE

Village Level Entrepreneurs

District e-Governance Societies

  • Tamil Nadu Arasu Cable TV Corporation (TACTV) and Electronics Corporation of Tamil Nadu Limited (ELCOT) have been allowed to establish CSC (e-Sevai centres) in all the District head quarters, Taluk offices and Corporations and Municipalities.
  • Primary Agriculture Cooperative Credit Society (PACCS), Village Poverty Reduction Committees (VPRCs) aided Pudhu Vaazhvu Project have been allowed to commence the e-Sevai centres in the rural areas of their jurisdiction across the State.
  • International Fund for Agricultural Development (IFAD) has been allowed to commence the e-Sevai centres in the coastal/ remote areas.
  • Village Level Entrepreneurs (VLE) has been allowed to commence the e-Sevai centres in the Village Panchayats.

As on 14th March 2018, Totally 10420 Common Service Centres have been established throughout the State.

in in in in in in in di
S.No Service Centre Agency No. of Centers No. of Counters
in 1 IFAD 8 8
in 2 PACS 4370 4373
in 3 TACTV 661 1002
in 4 TACTV FRAN 1001 1005
in 5 VLE 2334 2334
in 6 VPRC 4269 4364
in 7 FSHD 73 74
Total 1276 13160

Infrastructure Required for CSC

Sl.No Description – Minimum Speciation SMinimum Qty Remarks
1 LAPTOP / DESKTOP PC with licensed Operating System of Windows XP-SP2 or above. Core i3 or above with minimum 5 GB RAM, DVD drive, 500 GB hard disk and Ethernet. Out of 3 one 1 laptop is compulsory. 3 Mandatory
2 LAPTOP / DESKTOP PC with licensed Operating System of Windows XP-SP2 or above. 3 Mandatory
3 Scanner A4, flatbed scanner 1 Mandatory
4 Web Camera/ Digital Camera 1 Mandatory
5 Internet – Broadband connectivity 1 Mandatory
6 UPS with minimum three / five hour backup for all the equipments or portable generator set. 1 Mandatory
7 UIDAI certified Biometric device 1 Mandatory
8 Lamination Equipment – 4” variable temperature controlled 1 Optional
9 AC- Windows or Split Unit with capacity to suit the room dimension and antistatic mat for floor 1 Optional
10 Photo copier 1 Optional
11 External Hard Disk for backup and CD/DVD Drive 1 Optional

Procedure for establishment of Common Service Center (CSC) for Government Agencies

Kindly approach TNeGA for enrolling as Service Centre Agency


Procedure for establishment of Common Service Center (CSC) for Common Public

  • Enroll as VLE in CSC 2.0 scheme (use the link )
  • Once enrolled as CSC SPV VLE, State Head Operations of CSC SPV, Tamil Nadu sends the VLE details to TNeGA for e-District & e-Sevai ID creation.

List of Services Offered

Through e-Sevai centres in Tamil Nadu the following services are offered to public. Below are the Services and No. of services count

53
e-District
59
e-Sevai
59
APNA
207
TOTAL
Sl.No Department Services Offered Software Development Agency Uniform service code assigned by TNeGA Utility charges/ Government fee Revised Service charges including service tax w.e.f. 1/4/17
1 Revenue Community Certificate NIC/CMS REV101 0 60
2 Revenue Nativity Certificate NIC/CMS REV102 0 60
3 Revenue Income Certificate NIC/CMS REV103 0 60
4 Revenue No Graduate Certificate NIC/CMS REV104 0 60
5 Revenue Deserted Woman Certificate NIC/CMS REV105 0 60
6 Revenue Print out of Birth Certificate for Revenue Villages NIC REV110 0 25
7 Revenue Print out of Death Certificate for Revenue Villages NIC REV112 0 25
8 Revenue Indira Gandhi National Old Age Pension Scheme NIC REV201 0 60
9 Revenue Indira Gandhi National Widow Pension Scheme NIC REV202 0 60
10 Revenue Indira Gandhi National Disability Pension Scheme NIC REV203 0 60
11 Revenue Physically Handicapped Pension scheme NIC REV204 0 60
12 Revenue Destitute Deserted Wives Pension Scheme NIC REV205 0 60
13 Revenue Unmarried Women Pension Scheme NIC REV206 0 60
14 Revenue Destitute Widow Pension Scheme NIC REV207 0 60
15 Revenue Tamil Nilam – Full Field Patta Transfer NIC REV501 0 60
16 Revenue Tamil Nilam – Joint Patta Transfer NIC REV502 0 60
17 Revenue Tamil Nilam – Subdivision NIC REV503 0 60
18 Revenue Grievance Day Petition NIC REV701 0 25
19 Revenue Tamil Nilam - Extract of Areg NIC REV702 0 25
20 Revenue Tamil Nilam – Extract of Chitta NIC REV703 0 25
21 Social Welfare Annai Terasa Ammaiyar Ninaivu Orphan Girl Marriage Assistance scheme NIC SWN201 0 120
22 Social Welfare Girl Child Protection Scheme- I NIC SWN202 0 120
23 Social Welfare Girl Child Protection Scheme- II NIC SWN203 0 120
24 Social Welfare Dharmambal Ammaiyar Ninaivu Widow Re-marriage Assistance scheme NIC SWN204 0 120
25 Social Welfare Dr. Muthulakshmi Reddy Ninaivu Intercaste Marriage Assistance scheme NIC SWN205 0 120
26 Social Welfare EVR Maniammaiyar Ninaivu Widow Daughter Marriage Assistance scheme NIC SWN206 0 120
27 Social Welfare Moovalur Ramamirtham Ammaiyar Ninaivu Marriage Assistance scheme NIC SWN207 0 120
28 Civil Supplies Consumer complaint other than PDS NIC CSD701 0 25
29 Civil Supplies Consumer complaint related to PDS NIC CSD702 0 25
30 TN Police Department CSR Status NIC TNP701 0 15
31 TN Police Department FIR Status NIC TNP702 0 15
32 TN Police DepartmentTN Police Department Online Complaint Registration NIC TNP703 0 25
33 TN Police Department Status Viewing NIC TNP704 0 15
34 TN Police Department Vehicle Search NIC TNP705 0 15
35 TN Police Department View FIR NIC TNP706 0 Rs. 20/- for viewing and downloading of FIR and additional Rs. 5/- (per page)will be charged if printing is required.
36 TN Police Department Download Road Accident Case Documents NIC TNP707 0 Rs.60/- As service charge and additional Rs. 5/- (per page) will be charged if printing of documents involves.
37 TN Police Department Lost Document Report NIC TNP708 0 Rs. 20/- As service charge and Rs. 5/- (per page) will be charged if printing is required.
38 TN Transport Booking Appointment for Driving license NIC STA301 0 60
39 TN Transport Learner's licence Online application NIC STA501 0 60
40 TN Transport Reprint Leaner's licence Online application NIC STA701 0 25
41 TN Registration Application through offline Payment NIC IGR601 0 60
42 TN Registration Print Challan for offline Payment NIC IGR701 0 25
43 TN Registration Online appointment for Marriage/Document registration NIC IGR301 0 60
44 TN Registration Printing Acknowledgement for Appointment NIC IGR702 0 15
45 Health Department Pre-Registration of Pregnancies – PICME NIC HFW201 0 15 (Department will pay)
Sl.No Department Services Offered Services Code Utility Charges / Government fee Service charge including Service Tax (in Rs.)
1 Anna University TNEA 2016 BE/ BTech Online registration TNE-501 0 60
2 Boilers Registration of License under boilers act DBL-401 0 150
3 Boilers Renewal of License under boilers act DBL-402 0 150
4 CMA Collection of Non Tax CMA-601 Upto 1000
1001 - 3000
3001 - 5000
3001 - 5000
3001 - 5000
15
25
40
50
60
5 CMA Collection of Professional Tax CMA-602 Upto 1000
1001 - 3000
3001 - 5000
5001 - 10000
10001 and above above
15
25
40
50

60
6 CMA Collection of Property tax CMA-603 Upto 1000
1001 - 3000
3001 - 5000
5001 - 10000
10001- above
15
25
40
50

60
7 CMA Collection of Underground Drainage Charge CMA-604 Upto 1000
1001 - 3000
3001 - 5000
5001 - 10000
10001 and above
15
25
40
50

60
8 CMA Collection of Water Charges CMA-605 Upto 1000
1001 - 3000
3001 - 5000
5001 - 10000
10001 - above
15
25
40
50

60
9 CMWSSB Water and Sewerage Tax CMW-601 Upto 1000
1001 - 3000
3001 - 5000
5001 - 10000
10001 and above
15
25
40
50

60
10 COC Printing of Birth Certificate COC-101 0 40
11 COC Printing of Death Certificate COC-102 0 40
12 COC Renewal of trade license COC-401 Upto 1000
1001 - 3000
3001 - 5000
5001 - 10000
10001 - above
15
25
40
50

60
13 COC Collection of company tax COC-601 Upto 1000
1001 - 3000
3001 - 5000
5001 - 10000
10001 - above
15
25
40
50

60
14 COC Collection of professional tax COC-602 Upto 1000
1001 - 3000
3001 - 5000
5001 - 10000
10001 and above
15
25
40
50

60
15 COC Collection of property tax COC-603 Upto 1000
1001 - 3000
3001 - 5000
5001 - 10000
10001 and above
15
25
40
50

60
16 DCA Application for licence to grant or renewal allopathic drugs DCA-401 0 150
17 DCA Application for licence to grant or renewal Homoeopathic Medicines DCA-402 0 150
18 DCA Application for licence to grant or renewal restricted licence (allopathic drugs) DCA-403 0 150
19 DCA Application for licence to grant or renewal specified in Schedule X drugs DCA-404 0 150
20 DCA Application to obtain duplicate license DCA-405 0 100
21 Employment & Training Printing of registration ID EMP-502 0 30
22 Employment & Training Application for Renewal EMP-504 0 30
23 Employment & Training Applicaion for profile updation EMP-501 0 30
24 Employment & Training Application for Registration EMP-503 0 30
25 Fire & Rescue NOC for MSB Compliance DFR-101 0 120
26 Fire & Rescue NOC for MSB Planning Permission DFR-102 0 120
27 Fire & Rescue NOC for Non - MSB Planning Permission DFR-103 0 120
28 Fire & Rescue MSB Fire License Registration and Renewal DFR-401 0 120
29 Fire & Rescue Non - MSB Fire License Registration and Renewal DFR-402 0 120
30 PDS Apply for New Card PDS-501 0 60
31 PDS Alterations to the Card- Addition of New Family Members, Change of Address / Card Type / Cylinder count / Family Head Member, Modify / Remove Family Member details, Beneficiary change of Photo PDS-502 0 60
32 PDS Printing of Smart Card PDS-504 0 60
33 PDS Card Surrender / Cancellation PDS-502 0 60
34 PDS New User Registration PDS-503 0 60
35 PDS Family Card Blocking / unblocking PDS-502 0 60
36 Revenue Family Migration Certificate REV-107 0 60
37 Revenue Unemployment Certificate REV-108 0 60
38 Revenue Widow Certificate REV-109 0 60
39 Revenue Agricultural Income Certificate REV-106 0 60
40 Revenue Certificate for Loss of Educational Records REV-111 0 60
41 Revenue No Male Child Certificate REV-119 0 60
42 Revenue Unmarried Certificate REV-120 0 60
43 Revenue Inter-caste Marriage certificate REV-113 0 60
44 Revenue Legal Heir Certificate REV-114 0 60
45 Revenue Community Certificate REV-101 0 60
46 Revenue Deserted Women Certificate REV-105 0 60
47 Revenue Income Certificate REV-103 0 60
48 Revenue Nativity Certificate REV-102 0 60
49 Revenue Residence Certificate REV-116 0 60
50 Revenue Solvency Certificate REV-118 0 60
51 Revenue License under Pawn Broker Act REV-401 0 60
52 Revenue Money Lender's License REV-402 0 60
53 Revenue Other Backward Class (OBC) Certificate REV-115 0 60
54 Revenue Small / Marginal Farmer Certificate REV-117 0 60
55 Revenue First Graduate Certificate REV-104 0 60
56 TANGEDCO Electricity Bill Payment TEB-601 Upto 1000
1001 - 3000
3001 - 5000
5001 - 10000
10001 and above
15
25
40
50

60
57 TANGEDCO Registration of New LT Connection TEB-602 0 60
58 TANGEDCO Payment for New LT Connection TEB-603 Upto 1000
1001 - 3000
3001 - 5000
5001 - 10000
10001 and above
15
25
40
50

60
59 TNEGA PDS Aadhaar Enrollment CSC-024 0 30
60 Boilers Application for approval of Manufacturer and renewal thereof DBL-403 0 200
61 Boilers Application for approval of Erector and renewal thereof DBL-404 0 200
62 Greater Chennai Traffic Police Collection of Greater Chennai Traffic Police Challan Payment CTP-601 0 For fine amount upto Rs.250/-, Service Charge is Rs.5/-. For fine amount above Rs.250/-, Service Charge is 5% of fine amount.
63 Tamil Nadu Waqf Board Ulema Pension Schme WQA-201 0 10
64 TNEI Issuance of Drawing approval TEI-401 0 300
65 TNEI Issuance of Safety Certificate TEI-402 0 300
S.No Services Products
1 AADHAAR Aadhaar Demographic Update
2 AADHAAR Aadhaar EKYC PVC Print
3 AADHAAR Aadhaar Registered Device
4 AADHAAR EPFO Aadhaar Seeding
5 Recharge Broadband Postpaid
6 Recharge BBPS Payment
7 Recharge DTH
8 Recharge Landline Postpaid
9 Recharge Postpaid Mobile
10 Recharge Prepaid Mobile
11 Financial Aadhaar Seeding With Bank Account
12 Financial Atal Pension Yojana
13 Financial Basic Banking Course
14 Financial FASTAG Service - Equitas + SBI Electronic Toll
15 Financial National Pension Scheme (NPS)
16 Financial Pin Pad Device Payment Service
17 Financial Pradhan Mantri Mudra Loan
18 Financial RAP Registration
19 Financial Swavalamban Contribution
20 Travel Bus Ticket Booking - State & Private
21 Travel Flight Tickets
22 Travel OYO Rooms
23 Travel Railway Ticket Booking
24 Insurance Renewal Premium Payment
25 Insurance Agri Pump Set Insurance
26 Insurance Cattle & Live Stock
27 Insurance Farmer Package policy
28 Insurance Fire & Allied Perils
29 Insurance Health Insurance – Al
30 Insurance Life Insurance
31 Insurance Motor Comprehensive
32 Insurance Motor Third Party
33 Insurance Personal Accidental
34 Health CSC Telemedicine
35 Health Diagnostic Services
36 Health Health Homeo 999
37 Health Health Services - 1mg Ayush
38 Health Health Services - Hello Health Services
39 Health Medicine - Welcome Cure
40 Health Online Store - Jiva Ayurveda
41 Health Super Speciality Consultation - Apollo Tele Health Services
42 Health Telemedicine - Apollo Tele Health Services
43 Health Veterinary Doctor Consultation
44 Education Advanced English Learning
45 Education Basic Computer Course
46 Education Course On GST
47 Education Digital Financial Transactions And Awareness Prog.
48 Education ELegal Consultancy
49 Education Exam Registration - National Institute Of Open Schooling
50 Education IT/JEE/BITSAT/NEET Preparation
51 Education NIELIT Courses
52 Education NIELIT Facilitation Centre
53 Education Online Application Form – IGNOU
54 Education Online Learning Solution - Khan Academy
55 Education Online Multimedia School (6th To 10th)
56 Education Online Registration For English Speaking Course
57 Education PMG DISHA
58 Education Sarkari Pariksha
59 Education Super 30 Books
60 Education Super 30 Sample Paper
61 Education Tally Certification With Flash Content
62 Education Tally Kaushal Praman Patra
63 Education Tally Self Learning Manual
64 Skills CAD Registration
65 Skills CSC Skill Centre
66 Government Application Form For Card Print - Disability
67 Government Birth And Death Application
68 Government Certificate Printing - Birth & Death
69 Government Jeevan Pramaan
70 Government License Application – FSSAI
71 Government Life Certificate (LIC)
72 Government National Scholarships
73 Government Online Admission Form - Navodaya Vidyalaya Samiti
74 Government PAN Card Services – NSDL
75 Government PAN Card Services – UTIITSL
76 Government Passport Services
77 Government Pradhan Mantri Awas Yojana
78 Government Pradhan Mantri Fasal Bima Yojana
79 Government Ration Card Printing
80 Government Right To Information Service
81 Government Swachh Bharat – IHHL
82 Other Biometric Device Order
83 Other DIY KIT ORDER – LED
84 Other DigiPay
85 Other Rashtrapati Bhavan Museum Ticket
86 Other Printing Service – Visiting Card, Flex, Rubber Stamp
87 Other Videocon D2h Recharge
88 Other Online Store - Kisan Point
89 Other GST & TDS Return, DSC, LLP Registration
90 Other VLE Bazzar
91 Other Soil Health Card
92 Other KisaneStore
93 Other Biometric Devices (UIDAI RD Service Compliant)
94 Other Know Your TDS
95 Other Ujala – EESL

Number of transactions in CSCs for the year Apr 2017-Feb 2018:

91,26,904

e-District

17,66,053

e-Sevai

47,21,705

APNA

1,56,14,662

Total

Through e-Sevai centers, Totally 207 services are giving to the public. Through e-District portal 53 services, through e-Sevai portal 59 services and through APNA portal 95 services are being delivered through esevai centers from April 2017 to February 2018, totally 1.56cr transaction are carried out through e-Sevai centres.

Sl.No District Name Contact No. eMail ID
1 Ariyalur Shanmugapriya S 7708157185 edm.ariyalur@gmail.com
2 Ariyalur ` Meenatchi P 7708117614 edm2.ari@gmail.com
3 Chennai Dharani R 7502427145 edm.tnchennai@gmail.com
4 Chennai Brindha T V 9843064995 edm2.chn@gmail.com
5 Coimbatore Nivethitha M 9597843488 edm.coimbatore@gmail.com
6 Coimbatore Madhan Kumar N 9688736638 edm2.coimbatore@gmail.com
7 Cuddalore Mohanraja R 9600515005 edm.tn.cud@gmail.com
8 Cuddalore Initha Devi E 7339548339 edm2.cud@gmail.com
9 Dharmapuri Satheesan G 9790582465 edm.dpi@gmail.com
10 Dharmapuri Poongothai A 9843090894 edm2.dpi@gmal.com
11 Dindigul Abinaya V 9585738984 edm.dgl@gmail.com
12 Dindigul vacant vacant edm2.dgl@gmail.com
13 Erode vacant vacant erd.edm@gmail.com
14 Erode Bharathi P 8489454110 edm2.erd@gmail.com
15 Kancheepuram Suganya Bharathi V 9585969118 edm.kanchi@gmail.com
16 Kancheepuram Sumathi E 7200267992 edm2.kanchi@gmail.com
17 Kanyakumari Aswin Shamily Joe R 9894975555 edm.kkm@gmail.com
18 Kanyakumari Jenolin Flora D F 9486680385 edm2.kkm@gmail.com
19 Karur Tamilselvi G 9566313114 edm.karur@gmail.com
20 Karur Kalaiyarasi T 9789567949 edm2.karur@gmail.com
21 Krishnagiri Surya M 9629595785 edm.kgi@gmail.com
22 Krishnagiri Preetha A 7402348956 edm2.kgi@gmail.com
23 Madurai vacant vacant edm.mdu@gmail.com
24 Madurai Muthuselvi B 8056729888 edm2.mdu@gmail.com
25 Nagapattinam Atchaya Biria D 9976635029 edm.ngp@gmail.com
26 Nagapattinam Rajkamal A 9524202886 edm2.ngp@gmail.com
27 Namakkal Renuga Devi K 9944437268 edm.nmk@gmail.com
28 Namakkal Sundarraj P 9786412915 edm2.nmk@gmail.com
29 Nilgiris Geethu V 7598524310 edm.nlgs@gmail.com
30 Nilgiris Elsy E A 7092979961 edm2.nlgs@gmail.com
31 Perambalur Arun Selvam A 9751710502 edm.pmb@gmail.com
32 Perambalur Rajkumar M 9655136168 edm2.pmb@gmail.com
33 Pudukkottai Shamili A 7502905842 edm.pdk@gmail.com
34 Pudukkottai Vedhanayaki K 9677469054 edm2.pdk@gmail.com
35 Ramanathapuram Priyadharsan K 9500873757 edm.ramnad.priyadarshan@gmail.com
36 Ramanathapuram Megala C 9003791568 edm2.rmd@gmail.com
37 Salem Surya S 8300022978 edm.salem2014@gmail.com
38 Salem Ranjitha C 8300024078 edm2.salem@gmail.com
39 Sivagangai vacant vacant edm.svg@gmail.com
40 Sivagangai Sathya Priya G 9486277529 edm2.svg@gmail.com
41 Thanjavur Aishwarya B 9943941416 edm2.tnj@gmail.com
42 Thanjavur Saranya E 8270050446 edm.theni@gmail.com
43 Theni Sarubaladevi E 8270050446 edm.theni@gmail.com
44 Theni Radhika K 9952742616 edm2.thn@gmail.com
45 Thiruchirapalli Ramesh kumar T 8754207717 edm.trichy@gmail.com
46 Thiruchirapalli Rubini C 8438149812 edm2.trichy@gmail.com
47 Thiruvarur Iswarya G 9655129824 edm.thiruvarur@gmail.com
48 Thiruvarur Srimathi R 9442482813 edm2.tvr@gmail.com
49 Thoothukudi Swaruba P 8870167419 edmthoothukudi@gmail.com
50 Thoothukudi Carlin Eccles Sharmila K 9790452368 edm.tuticorin@gmail.com
51 Tirunelveli Rajakumari P 9791472272 edm.tirunelveli@gmail.com
52 Tirunelveli Thowbika Barveen H 8508434115 edm2.tirunelveli@gmail.com
53 Tiruppur Sampath Kumar J R 9790592518 edm.tpr@gmail.com
54 Tiruppur Nandhini C 8300024086 edm2.tpr@gmail.com
55 Tiruvallur Bharathidasan V S 9894812164 edm.tlr@gmail.com
56 Tiruvallur Karthiga R 9788280858 edm2.tlr@gmail.com
57 Tiruvannamalai Sudha Priya C 9443909982 edm.tvm@gmail.com
58 Tiruvannamalai Dinesh Babu E 8122113693 edm2.tvm@gmail.com
59 Vellore Nivedita S 8220080042 edm.vellore@gmail.com
60 Vellore vacant vacant edm2.vel@gmail.com
61 Villupuram vacant vacant edm.vpm@gmail.com
62 Villupuram Prasath R 9940170020 edm2.vpm@gmail.com
63 Virudhunagar Rajani Devi R 9159932644 edm.vnr@gmail.com
64 Virudhunagar Kajamydeen K 9952243457 edm2.vnr@gmail.com

Achievements of CSCs

Prepaid e-Wallet

Prepaid e-Wallet: A prepaid e-Wallet model has been introduced for the efficient revenue sharing and collection. e-Sevai Portal is integrated with a Payment Gateway system (PayGov) and an e-Wallet
TNeGA has implemented Aadhaar enabled biometric authentication for all CSC operators to login into e-District and e-Sevai portals on 18.01.2017 to ensure the operators identity. Two factor authentications have been introduced, one is using the existing login credentials provided by the system and the next is the introduction of biometric based e-sign solution (Aadhaar enabled biometric based login) for CSC operators to enter into the e-Sevai portal.

Aadhaar

Aadhaar enabled biometric authentication: TNeGA has implemented Aadhaar enabled biometric authentication for all CSC operators to login into e-District and e-Sevai portals on 18.01.2017 to ensure the operators identity. Two factor authentications have been introduced, one is using the existing login credentials provided by the system and the next is the introduction of biometric based e-sign solution (Aadhaar enabled biometric based login) for CSC operators to enter into the e-Sevai portal.

Sending SMS

Sending SMS: In order to alert the citizens about the service charges to be paid in the CSCs and also to facilitate them to lodge their grievances, a new system of sending SMS to the applicants has been commenced from 7.10.2016. SMS will be sent to the applicant during the time of application, approval, rejection or return.

Toll Free Call centre

Establishment of Toll Free Call centre at TNeGA: team will direct the implementation of Capacity The toll free call center at TNeGA was started at 01.07.2016. People can contact 1800 425 1333 for their grievances. A total of 1,10,911 calls has been received from July 2016 to April 2017 at an average of 900 calls per day.

Service Tracking

Service Tracking SMS facility through short code: SMS based tracking system has been operationalized from 17.03.2017. It is PULL SMS based system. A short code 155250 is introduced with the help of BSNL. Applicant can use this short code for tracking the current position of the application status. As on 22.05.2017, 105177 PULL SMS has been received from Common Public.

Mobile Number compulsory

Mobile Number compulsory: Applicant’s Mobile number has been made mandatory for availing the services through CSCs from 02.05.2017. This is for the purpose of generating the OTP for availing the services and tiny URL.

Tiny URL

Tiny URL: Tiny URL concept has been operationalized from 23.05.2017. Once the application is approved, a tiny URL will be sent to applicant mobile number by SMS mode. With the help of internet, applicant can download their certificate without going to CSCs.

Services through CSC centers & Transaction

  • E-District Services: Totally 41 Services are offered by NIC through State of Tamil Nadu covering 32 District, 285 Taluks and 385 Blocks. Last one year (April 2016 to April 2017) Transactions 1,08,50,508.
  • E-Sevai services: Totally 47 Services are offered by CMS through State of Tamil Nadu. Last one year Transactions (April 2016 to April 2017) transaction 2,18,314.
  • APNA CSC services: Apart from the e-District/e-Sevai portal, the services of GoI are being delivered through APNA CSC portal in the CSCs by respective SCAs. Totally 72 Services are offered by APNA CSC.
Single Sign On

Single Sign On:

TNeGA is implementing various e-Governance initiatives of GoI and GoTN and projects/schemes implemented by the TNeGA are in various stages of development/ implementation. Single sign on is one of the major concept that intergrate e-District (NIC and CMS), TNGIS, SRDH, SPR Online etc with several other projects.

Geo tagging of CSC locations:

Actions are being taken to implement Geo-tagging of CSC locations (process of adding geographical identification to CSC locations) with the data consisting latitude and longitude coordinates of the e-Sevai centres. Geo-tagging will help us to find a wide variety of location-specific information from a device.
For instance, we can find the location of login of the e-Sevai portal by entering latitude and longitude coordinates through a search engine. This will prevent instances of misuse of Ids at different locations other than the allotted centres.

 CSC locations
Cashless Transaction

Cashless Transaction through AEPS:

TNeGA has initiated steps to implement the digital/cashless payments in the CSCs. TNeGA has addressed all the SCAs to install PoS machines in all the counters to enable the public for making payments through online. At present, Aadhaar enabled payment system is under consideration to make cashless transaction in CSCs.

Empanelment of Government Organization:

Board has decided to give power to Commissioner of TNeGA to enroll any Government Organizations who are willing to run the CSCs. At present, Postal Department, Employment Offices have approached TNeGA to establish CSCs.

Empanelment of Government Organization
Empanelment of Browsing centres

Empanelment of Browsing centres :

Board has decided to empanel browsing centres across the state for delivering e-Sevai services to public. This will be launched very soon.

e-SIGN :

As a part of e-Governance most of the services are delivered to the citizen in the electronic format. To ensure the authenticity it is essential to have the document signed digitally using the methods prescribed in the IT Act 2010 and subsequent amendments. In order to digitally sign the documents, the digital signature key token are being issued by the Certifying Authorities approved by the CCA. Instead of using the hard form of DSC token for signing the electronic document, it is proposed to introduce Aadhaar based e-Sign.

e-SIGN